PrimeSource Building Products

  • Salesforce Administrator (Irving, TX) - 2018-11956

    Job ID
    2018-11956
    # Positions
    2
    Category
    US-TX-Irving
    Category
    IT
    Posted Date
    6/6/2018
  • Overview

    Salesforce Administrator (Irving, TX) - 2018-11956

    PrimeSource Building Products, Inc. is one of the largest purveyors of fasteners in the world and one of the largest distributors of building materials in North America.  With 34 distribution centers and 1,200 employees across North America, our distribution network is larger and more comprehensive than any other in the industry.

     

     LOCAL CANDIDATES ONLY; NO RELOCATION

     

    This role is responsible for interfacing with key stakeholders and translating business requirements.  Additionally, the administrator will possess hands-on Salesforce.com administration skills.  Incumbent will understand how changes may impact the entire user universe and will work to educate and provide detailed information for the purposes of governance and decision making by the business. 

     

    Develop, document, and execute test plans to assess the integrity and accuracy of business processes, CRM module functionality setups and modifications, enhancements, customizations, and patches.

     

    We are unable to provide sponsorship at this time!

    Responsibilities

    Responsibilities

    • Identify gaps between business needs and standard CRM application functionality; design and document solutions that fill the gaps; and provide detailed business requirements specifications.
    • Functional knowledge of relational databases and SFDC data structure, and an understanding of how to leverage the tool to meet complex process and reporting requirements
    • Evidence of supporting effective business solutions in CRM that generated measurable returns to the business or increased adoption
    • Ability to perform Salesforce administration functions, including but not limited to:
      • User setup
      • Management of profiles and roles
      • Customization of objects, fields, record types, page layouts
      • Development of customized reports and dashboards
      • Creation of workflow rules, validation rules, and flows a plus
      • Lightning and mobile configuration, DataLoader experience a plus
    • Solid understanding of Salesforce security model
    • Mid-level or better Excel skills
    • Proven customer service and technical support skills
    • Excellent interpersonal and communication skills, both verbal and written, with technical and non-technical audiences in a geographically dispersed environment (conf. calls, Skype, face-to-face)
    • Self-motivated, creative thinking, and the ability to grasp concepts quickly
    • Ability to work independently and triage issues in a fast-paced environment with tight deadlines
    • Experience handling numerous projects/priorities using proven project management methodologies and sound practices to ensure the quality delivery of enterprise solutions
    • Daily administration and support of SFDC system (create users, monitor cases and integration inbox)
    • Perform ongoing Salesforce administration (manage roles and profiles, define/create fields, update layouts, report/dashboard creation)
    • Own all SFDC reporting and dashboard support, with a focus on using this functionality to drive greater overall adoption
    • Respond to support queries, resolving issues directly where possible and escalating to the SFDC technical team where necessary
    • Log and track identified system problems through resolution
    • Help determine new requirements from user feedback and funnel into technical support team
    • Support SFDC enhancement testing and rollout
    • Monitor SFDC usage for compliance and security
    • Identify and recommend opportunities for process improvement
    • Keep abreast of new SFDC features and functionality

    Qualifications

    • 4-year degree in business (MIS degree preferred), computer science, or related major
    • 2+ years of experience as a Salesforce.com administrator
    • Salesforce Administrator or Platform App Builder certification a plus

    EOE Statement

    PrimeSource Building Products, Inc. is an Equal Opportunity Employer. PrimeSource Building Products, Inc. is fully committed to equal employment opportunity (EEO) and maintaining a workplace free of discrimination and harassment based on race, gender, religion, age, color, national origin, disability, sexual orientation, genetic information and other non-merit factors.  All persons shall be afforded equal employment opportunity at PrimeSource Building Products, Inc.

     

    PrimeSource Building Products, Inc. prohibits discrimination in all aspects of its personnel policies, program practices and operations and relationships with employees and applicants, including but not limited to recruitment, hiring and merit promotion.  PrimeSource Building Products, Inc. promotes programs of affirmative recruitment and employment at all levels of PrimeSource Building Products, Inc.  PrimeSource Building Products, Inc. subscribes to, and will implement to the full extent, all applicable laws that promote equality of opportunity.

     

     PrimeSource Building Products, Inc. welcomes and encourages applications from persons with disabilities, and will reasonably accommodate the needs of those persons. PrimeSource Building Products, Inc. is firmly committed to satisfying its affirmative obligations under the Rehabilitation Act of 1973, to ensure that persons with disabilities have every opportunity to be hired and advanced on the basis of merit within PrimeSource Building Products, Inc.

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